This is a new and faster way to assist with your banking needs at our branches. With this new service, you can coordinate, in advance, to get a turn or schedule an appointment to receive our services from a bank consultant.
You can get a turn for the same day to be attended in the branch in a matter of minutes. You can schedule an appointment for future dates, at your convenience.
You only need Internet connection and a smartphone or computer.
Access here and select “Obtain a Turn”. Then, select the transaction you want to make and the branch, followed by your contact information. Upon completion, the system will present the status of your turn. While waiting, you will receive text messages7 to keep you informed about the status of your turn.
If you register through the web, you can view the status of your turn in the last screen of the registration through your mobile device or computer.
If you are not present at the branch at the the time you are called, you can lose your turn. However, you can register again if you still need our services.
Access here, choose the transaction you want to make, the branch to visit and the date and time more convenient for you. Then, enter your contact information and complete the registration. You will receive through text message7 the confirmation of your appointment and by email, the details of your appointment. In addition, to keep you up with your appointment, you will receive a second text message7, and email as a reminder.
You will receive a text message7 confirming your appointment and an email with the details of your appointment as confirmation.
All appointments must be made at least the previous day.
You will have a 15-minute grace period before and after your appointment.
You must cancel your appointment by clicking on the link that appears in the email we sent you as a reminder. Then you can make a new appointment.
You can cancel your appointment at any time by clicking on the email we sent you as a reminder.
Only one appointment per customer per day will be allowed. However, you can coordinate appointments for different days.
Yes. Tell our employees that you want to make more than one transaction, and they will gladly assist you.
It is very secure. Only our employees will have access to your registration data. The requested data will only be used for managing your visit to our branch. In addition, our internet pages are safe. Always verify the https in the address bar of the registration pages from your mobile device or computer when obtaining a turn or making an appointment.
This service is free-of-charge. Notifications by SMS is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess, according to your cell service plan.
This service saves you time and provides the convenience of waiting for the turn in your car, drinking a coffee or visiting your favorite store. You will also be serviced on the day and time most convenient to you, according to the schedule established by each branch.
Our consultants can identify you with your name, phone number, or turn or appointment number.
The requirements and documents depend on the transaction or service you will receive. To learn the requirements to open a deposit account, access here.
You can register through any device or computer with access to Internet, by accessing here from your favorite browser.
You can register in person once you arrive at the branch. Speak with one of our bank hosts or hostesses who will gladly help you complete your registration.
The service is offered at selected branches. The availability of Turns and Appointments is subject to the service hours of each branch. Access here the locator of our branches to find out which branches offer this service.
You can access here or ask any of our branch employees.
1Subject to credit approval. Certain restrictions apply.
2The ATH®/ATH® International debit card replacement charge is $5.
3Requires that both the owner of the account and the person who will receive the transfer, to be registered in the service. To register, you must have an active debit card with a participating financial institution with the ATH Móvil Service. Only individuals who are 18 years of age or older may use the service. Other restrictions apply. Please access athmovil.com to register and to view the terms and conditions or the list of participating institutions. ATH Móvil is a Service of the ATH® Network from EVERTEC Group, LLC.
4Cost per check order varies depending on the selected design.
5For more information about the stop payments costs, review the Characteristics and charges of your account available in popular.com/accounts or ask any of our branch employees.
6For more information about the cost of account statements and copy of checks, review the Characteristics and charges of your account available in popular.com/accounts or ask any of our branch employees.
7Notifications by SMS is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan.