To submit a request, you will need the following personal information:
The service is free of cost.
You will receive the document in the email you have registered in Mi Banco.
You can find your account number in:
For the safety of our customers, TeleBanco Popular ® does not provide account numbers over the phone.
You can activate the electronic account statements through Mi Banco Online (desktop version). On the Accounts menu, go to “Account Services”, and under “Accounts Statements” select “Activate e-Statements”. Locate the deposit account whose statements you want to view and select “deactivated”.
Documents related to your auto loan:
Documents related to your checking or savings account:
Deposit account documents (checking and savings) may be requested for all accounts except for Savings Regular Passbook and Savings Veterans accounts.
You can confirm your registered email address through Mi Banco, using the desktop version or the mobile app:
The following instances must be processed with a call to TeleBanco Popular ® or by visiting a branch:
A security code is assigned on instances involving customers who have undergone or are undergoing investigation in a fraud-related case. The Bank gives customers the option of establishing this security code. If you cannot remember if a security code has been assigned to you, please call 787-724-3659 to talk with one of our customer service representatives.
Your access code will be different each time you request a new document. You will receive this access code within the email confirming the document request.
The only person who can request documents through the platform is the principal in the car loan.
If you don’t receive an email within 24 hours:
The amount of time it takes to receive documents varies according to the volume of requests. The confirmation email and the email that includes a link for you to download the document will take no more than 1 day.
For other documents, please call 787-724-3659 or visit your nearest branch.
To receive the document on the same day, you must submit a request before 8:00 p.m. Otherwise, your request will be processed after 5:00 a.m. of the next day.
For Popular Mortgage related documents, please click here.
The balance of your loan will be valid up to 15 days after requesting the document and the balance would be generated on that date.
If you need documents showing a loan balance on a particular date, please call 787-724-3659 to make your request though one of our customer service representatives or visit your nearest branch.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
3Insurance is underwritten by Chubb Insurance Company of Puerto Rico. Insurance products are offered by Popular Insurance LLC, a subsidiary of Popular, Inc. and an affiliate of Banco Popular. Popular Insurance LLC is duly authorized by the Office of the Insurance Commissioner of Puerto Rico to offer and transact insurance products and has been appointed by Chubb Insurance Company as its Authorized Representative. Popular, Inc. and Banco Popular de Puerto Rico do not offer, underwrite or issue insurance products. Chubb and Popular Insurance LLC, Popular Inc. or Banco Popular de Puerto Rico are not affiliates. Obtaining this insurance is optional and it may be canceled at any time. Banco Popular de Puerto Rico will not condition the credit decision upon the purchase of this insurance or your agreement not to obtain such insurance from an unaffiliated entity. Insurance products are not insured by the FDIC, or other government agencies; are not deposits or obligations of, nor are guaranteed by Banco Popular de Puerto Rico its subsidiaries and/or affiliates. Certain limitations, exclusions and conditions apply. For more information, refer to the Certificate of Insurance.