Online Document Request

  • To submit a request, you will need the following personal information:

    • Name
    • Last name
    • Last 4 digits of your Social Security number
    • Date of birth
    • Vehicle’s license plate number (for documents related to your car loan or lease)
    • Account number (for documents related to your deposit account)
  • The service is free of cost.

  • You will receive the document in the email you have registered in Mi Banco.

  • You can find your account number in:

    • Electronic account statements (E-statements) or the printed account statements
    • Documents obtained in the account opening process
    • Your checkbook
    • By visiting one of our branches

    For the safety of our customers, TeleBanco Popular ® does not provide account numbers over the phone.

  • You can activate the electronic account statements through Mi Banco Online (desktop version). On the Accounts menu, go to “Account Services”, and under “Accounts Statements” select “Activate e-Statements”. Locate the deposit account whose statements you want to view and select “deactivated”.

  • Documents related to your auto loan:

    • Conventional Loan Settlement Balance Letter
    • Certification of Conventional Loan Cancellation
    • Certification of Leasing Cancellation

    Documents related to your checking or savings account:

    • Active account certification
    • Certification of active account balance

    Deposit account documents (checking and savings) may be requested for all accounts except for Savings Regular Passbook and Savings Veterans accounts.

  • You can confirm your registered email address through Mi Banco, using the desktop version or the mobile app:

    • Desktop: Login to Mi Banco; after accessing your profile, select the “My Information” option and under “Contact Information” select “Edit Email”. Your email address will be listed, if you want to update it press “Edit email” and enter your new one. To view step by step how to edit your email address from the desktop version, click here.
    • Mobile: Login to Mi Banco Mobile and click on the “More” option in the menu. In the Settings section, choose the “Edit Email” option. Your email address will be listed, if you want to update it, enter your new address in the provided fields. To view step by step how to edit your email address from the app, click here.
  • The following instances must be processed with a call to TeleBanco Popular ® or by visiting a branch:

    • If you have undergone or are currently going through a fraud process and you were assigned a security code.
    • If you are not registered in Mi Banco; since the email to which documents are sent is the one used when registering at Mi Banco.
    • If you are requesting a Popular Auto document and you are going through a bankruptcy process.
  • A security code is assigned on instances involving customers who have undergone or are undergoing investigation in a fraud-related case. The Bank gives customers the option of establishing this security code. If you cannot remember if a security code has been assigned to you, please call 787-724-3659 to talk with one of our customer service representatives.

  • Your access code will be different each time you request a new document. You will receive this access code within the email confirming the document request.

  • The only person who can request documents through the platform is the principal in the car loan.

  • If you don’t receive an email within 24 hours:

    • Call TeleBanco Popular® at 787.724.3659 for your deposit account documents or 787.792.9282 for your auto loan documents
    • Visit your nearest branch
  • The amount of time it takes to receive documents varies according to the volume of requests. The confirmation email and the email that includes a link for you to download the document will take no more than 1 day.

    • The document can be downloaded and saved once you access the link sent via email.
    • By clicking on download, your document will be downloaded to the files on your electronic device.
  • For other documents, please call 787-724-3659 or visit your nearest branch.

  • To receive the document on the same day, you must submit a request before 8:00 p.m. Otherwise, your request will be processed after 5:00 a.m. of the next day.

  • For Popular Mortgage related documents, please click here.

  • The balance of your loan will be valid up to 15 days after requesting the document and the balance would be generated on that date.

  • If you need documents showing a loan balance on a particular date, please call 787-724-3659 to make your request though one of our customer service representatives or visit your nearest branch.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.