Back

Questions about the Mi Crédito platform:

  • Yes, for additional questions about the tool’s functionality or to report an issue, please call 787-763-3055 (PR) or 844-763-3055 (US).

  • You can enroll in the credit monitoring service at popular.com/mi-credito.

  • The registration process requires your personal information:

    • Name
    • Address
    • Email
    • Social Security Number

  • Currently, the information shown in Mi Crédito is exclusively the data reported by Experian.

  • To cancel your account, follow these steps:

    1. Go to the “My Profile” section in the top right navigation menu
    2. Scroll down to the box that says “Cancel Account”
    3. Select the “Cancel Account” button

  • You may have a credit freeze or security freeze on your Experian credit report, which prevents potential creditors from accessing your credit file. To lift the credit freeze, you must contact Experian directly by visiting their website: https://www.experian.com/help/credit-freeze/



Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



Products and services offered by Banco Popular de Puerto Rico. Member FDIC.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”