How will I know if the check deposit has been confirmed?

The ATM will confirm that your check has been processed. However, these deposits are subject to verification. If the deposited check does not meet one of the following criteria, it can be rejected and will be returned:

  • Missing signature of the check drawer.
  • Check is from an International Bank or unknown Institution
  • Double endorsed check
  • Check altered
  • Numerical amount not in conformance with the amount in words
  • The amount written on the check does not match the amount the receipt indicates

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.