How to regain access to Mi Banco from the app (Android/iOS) or desktop

If you forgot your password or your account is locked, follow these steps to regain access.

  1. Access Mi Banco Online or Mobile.

    If you forgot your password, select the option “Forgot your password?”. Then, click on the “Reset your password” button.

    If your account has been locked, click on the “Restore your access” button to proceed.

  2. Confirm your identity by entering your username and last name associated with your Mi Banco account.

  3. For your security, we’ll send you a one-time code. Select whether you’d like to receive the code through a text message or email.

  4. Enter your one-time code.

  5. If the system determines that your profile is high-risk, for an extra layer of security a link will be sent to the email address associated with your Mi Banco account.

  6. Access your email and click on the link to complete the regain access process. If you can’t find it, remember to check your SPAM or junk mail folder.

  7. Almost done! Choose a new password that meets the listed requirements and press “Continue”.

  8. Your access has been reestablished. You will receive an email to notify you of this change. Click “Continue to Mi Banco” to sign in.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.