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How to change your mailing and/or physical address in Mi Banco using an Android device

  1. To change the mailing and/or physical address from an Android device, the Mi Banco Mobile app must be installed on the device, and you must be enrolled. Once the app is installed, press Log In and then enter the security parameters: username, security question or two-step verification code (if required), and password.


  2. Once you access your profile, press the Menu button at the top left of the screen (three horizontal lines).


  3. On the menu, press the Go to Desktop Version option.


  4. After accessing your profile in the desktop version, in the menu on the left side of the screen, select My Information to change your mailing and/or physical address.


  5. If you want to change the mailing address, go to the Contact Information section, and click on the plus sign (+) next to the Edit mailing address option.


  6. Enter the mailing address where you are currently receiving account statements.


  7. Then enter the new mailing address.


  8. Select which account statements you want to receive at the new mailing address.


  9. Press Send to confirm the mailing address change. Done! You have changed the mailing address where you will receive the selected accounts’ statements. This change will be added to our systems within 2 business days.


  10. If you want to change the physical address, go to the Contact Information section, and click on the plus sign (+) that appears next to the Demographical Information option.


  11. Once you enter the Demographical Information section, press Edit on the current physical address.


  12. Enter and confirm the new residential address.


  13. Lastly, press the Complete button. Done! You have changed the residential address. This change will be added to our systems within 2 business days.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”