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I Can't See Check Images

If you cannot see check images in your account statements through My Online Banking, follow these suggestions:

  1. Verify that your computer has the Java software. If not, download it for free at: www.java.com.
  2. Once you have done that, please Delete Cookies from your computer:

    3. Internet Explorer:

    1. Click Tools, Internet option, Delete Cookies.
    2. Erase the Temporary Internet Files in Settings, View Files, then click TOOL BAR: Edit, Select all and then Delete.
    3. Close and start a new browsing session. Access www.popular.com and verify check images.

    Firefox:

    1. Click Tools, Options.
    2. Select Privacy, click Show cookies and click Remove cookies or Remove all cookies. Then click Close.
    3. Close and start a new browsing session. Access www.popular.com and verify the check images.

    Safari:

    1. Click on the Safari name located at the upper left menu.
    2. Click on Block Pop-Up Windows. The browser should allow you to remove or place the Pop-Up Blocker.
    3. Click on the Safari name at the upper left menu to delete cache and cookies. Click Reset Safari and select with a check mark Empty the cache and Remove all cookies; click Reset.
  3. If your computer has a POP-UP BLOCKER installed, this application can disable the page from showing additional Internet pages.
  4. We recommend you to have the latest version of your Internet browser.
  5. If you are trying to access Internet Banking from your office computer, security restrictions that may not allow you to access the site. If the situation persists after updating the settings of your browser, please e-mail us again with the error message so we can refer it to our Programming Department.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”

3Insurance is underwritten by Chubb Insurance Company of Puerto Rico. Insurance products are offered by Popular Insurance LLC, a subsidiary of Popular, Inc. and an affiliate of Banco Popular. Popular Insurance LLC is duly authorized by the Office of the Insurance Commissioner of Puerto Rico to offer and transact insurance products and has been appointed by Chubb Insurance Company as its Authorized Representative. Popular, Inc. and Banco Popular de Puerto Rico do not offer, underwrite or issue insurance products. Chubb and Popular Insurance LLC, Popular Inc. or Banco Popular de Puerto Rico are not affiliates. Obtaining this insurance is optional and it may be canceled at any time. Banco Popular de Puerto Rico will not condition the credit decision upon the purchase of this insurance or your agreement not to obtain such insurance from an unaffiliated entity. Insurance products are not insured by the FDIC, or other government agencies; are not deposits or obligations of, nor are guaranteed by Banco Popular de Puerto Rico its subsidiaries and/or affiliates. Certain limitations, exclusions and conditions apply. For more information, refer to the Certificate of Insurance.