How to enroll in e-Statement from Mi Banco using an iOS or Android device?

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  1. To enroll in the free e-Statement service and start receiving electronic account statements, the Mi Banco Mobile app must be installed on your device, and you must be enrolled. Once the app is installed, press Sign In and then enter the security parameters: username, security question or two-step verification code (if required), and password.

    If you have an iOS device:




    If you have an Android device:






  2. If you have an iOS device:

    Once you access your profile, press the menu button called More at the bottom right of the screen.




    If you have an Android device:

    Once you access your profile, press the Menu button at the top left of the screen (three horizontal lines).




  3. On the menu, press the Go to Desktop Version option.

    If you have an iOS device:




    If you have an Android device:




  4. After accessing your profile in the desktop version, in the menu on the left side of the screen, select Account Services.



  5. In the Account Statements section, click on the Activate e-Statements option.



  6. Select the bank account where you want to receive e-Statements instead of paper statements and press the Deactivated option that appears in the e-Bill/e-Statement column.



  7. To update the email address where you will receive your e-Statement, select Edit.



  8. Enter and confirm the e-mail.



  9. Last, press the Activate button. Done, you’re now enrolled in e-Statements! You will receive an email notification every month when your statement is available. Your e-statement will present the same details as your account statement and best of all, it will be available in Mi Banco before you receive it by regular mail. From enrollment, you’ll be able to access 18 months of statements. You’ll also be able to download and save them.



Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.