Who can use Retiro Móvil?


Clients who are registered in the Mi Banco Mobile app and have an individual and/or commercial (FlexiCuenta de Negocios® & B-Smart®) deposit account with an ATH® card or International ATH® card may use Retiro Móvil to send and receive withdrawal requests. Currently, credit cards may not be used to schedule withdrawal requests through Retiro Móvil.


Non-clients (those who do not have the Mi Banco Mobile app or the required deposit account) may access the service through a registration process that allows them to receive only the withdrawal requests sent to them by clients.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.