How do I start a transaction with Retiro Móvil?

  • Access Mi Banco Mobile app and select Retiro Móvil on the main screen to schedule a withdrawal.
  • Select the account you wish to withdraw from. This account must have an active ATH® card or International ATH® card. Otherwise, the application will not allow you to continue.
  • Choose the amount you wish to withdraw from the list provided.
  • Tap For Me if you are scheduling a withdrawal for your personal use, or tap For Someone Else if you wish to send the withdrawal to other person. Remember you have the option to select a phone number from your device’s contact list.
  • If you prefer you may enter a message or brief description for the transaction you are completing.
  • Tap Continue to confirm the transaction.
  • The app will provide a transaction confirmation with the information for the scheduled withdrawal:
    • Retiro Móvil For Me
      Tap Scan when you arrive at the participating Banco Popular ATM. Follow the instructions provided on question number 7.
    • Retiro Móvil For Someone Else
      Tap Send Information from Retiro Móvil to send a message to the phone number for which the withdrawal is scheduled. This message will include a link for the receiver to go to a page with instructions that will help them complete the withdrawal. You may edit the message or add your own text.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.