Delete your Mi Banco Mobile Profile

We are sad to see you go, but we understand if you no longer need to use Mi Banco.

To remove your profile, please call the Internet Banking Support Group at 787-724-3655 and request the removal of your Mi Banco profile.

Android mobile app

To contact the Internet Banking Support Group directly from your Android mobile app, follow these steps:

1. Log into Mi Banco Mobile.
   
   
   

   ---

2. From the bottom navigation bar, select “More”.
   
   
   

   ---

3. Scroll down to find “Profile” and select the option to “Remove profile from Mi Banco”.
   
   
   

   ---

4. From the “Profile Removal” dialog, tap “Call Now” to connect with the Internet Banking Support Group and request the removal of your Mi Banco profile.
   
   
   

   ---

iOS mobile app

To contact the Internet Banking Support Group directly from your iOS mobile app, follow these steps:

1. Log into the Mi Banco Mobile app.
   
   
   

   ---

2. From the bottom navigation bar, select “More”.
   
   
   

   ---

3. Scroll down to find “Profile” and select the option to “Remove Mi Banco profile”.
   
   
   

   ---

4. From the “Profile Removal” dialog, tap “Call Now” to connect with the Internet Banking Support Group and request the removal of your Mi Banco profile.
   
   
   

Once your Mi Banco profile is removed, the user profile data will be deleted and you will no longer be able to access Mi Banco (desktop or mobile). Please note that the removal of your Mi Banco Mobile profile does not close your existing relationship(s) with the Bank.

Banco Popular de Puerto Rico complies with the data retention policies, as required by US banking regulations.