How do I request balances via text message?

First of all, you have to register to Mi Banco Alerts service. Once you have been registered, you may be able to request and receive basic information via text messages just by sending a message to: 27776

  • Request account name (TEXT: ?username)
  • Request a balance (TEXT: nickname)
  • Cancel a service (TEXT: cancel)
  • Request information (TEXT: help)

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.