Frequently Asked Questions about Personal Loans

We answer the most frequent doubts about personal loans .

How do I apply for a Banco Popular personal loan?

You can apply online, calling to TeleMarketing at 787.724.3659 or in any of our branches.

What documents or information do I need to apply?

  • Be a resident of Puerto Rico
  • Must be 21 years or more. If you are under 21, you must submit an emancipation or marriage certificate
  • Provide your Social Security number
  • Provide your income information

How quickly will my loan be approved?

Same day credit decision applies to applications received on working days, from Monday to Friday from 8:00 AM to 5:00 PM. Same day disbursement subject to service hours of the channel you choose to complete the process: branches or disbursement through Mi Banco until 4:00 pm. and receiving all the information required to evaluate the application. Certain restrictions apply.

How do I receive the money from the loan?

When consolidating Banco Popular debts they will get cancelled directly, debts from other institutions are received by check, and any excess will be deposited on an account or received by check.

How do I know about my loan application status?

Once the application is completed, you will receive an application number. To get up-to-date information, you can call your consultant or 787.724.3659.

How is my APR determined?

The Annual Percentage Rate (APR) will be determined based on your credit history; and will depend on the term you choose to pay your loan.

Is there a penalty when I’m late with my payments?

Yes, for each payment that is delinquent, you will incur a charge.

Can I make advance payments to my loan debt or pay it off before its term?

Yes, you can make advance payments to your loan debt. You can also repay before the stipulated term. The latter will have a pre-payment penalty of 1% of the balance sheet at the date of payment.

Can I pay my loan through Mi Banco Online?

We have the option of paying your loan through Mi Banco Online, however for your convenience at the time of disbursement you can choose the Direct Payment, which gives you the tranquility of making your payment on time to avoid delays. In addition, with Direct Payment you get a from 0.25% up to .50% when you enroll in Direct Payment, may vary by product. Certain restrictions apply.

What debts can I consolidate with a personal loan?

You can consolidate most debts with a personal loan. This includes other personal loans, credit cards, lines of credit, and department store cards, among others.

What can I put as collateral for my secured personal loan?

The instruments that can be used to secure a personal loan are: Certificates of Deposits (CD’s), deposit accounts (savings account) and/or brokerage account (Popular Securities).

What options do I have for my loan disbursement?

We offer the following disbursement options:

  • Electronic through Mi Banco
    Disbursement of your loan directly to your account, wherever you are. You could receive the money in your Popular account the same day, subject to meeting the established parameters.
  • Scheduled appointment at your preferred branch
    One of our representatives will contact you, once the loan is approved to review the terms and conditions and will schedule an appointment at the branch of your choice to sign the documents.
  • Visit a branch
    Visit the branch of your choice at your convenience. You will be assisted according to the waiting time when you come in.

What is an electronic disbursement of my loan?

It is a process through which you can complete the loan disbursement, wherever you are, through Mi Banco (desktop version) on your mobile phone, tablet, or computer.

How do I know if my loan is eligible for an electronic disbursement to my Popular account?

To qualify, you must meet the following parameters:

  • A single signatory on the loan
  • Mi Banco customer registered for at least 6 months
  • Activity in the Mi Banco account over the last 3 months
  • If the purpose of the loan is to consolidate debts, they must only be from Banco Popular

How quickly will I receive the money in my Popular account?

The loan money will be available on the same day of disbursement.

How do I arrange a visit to the branch for disbursement?

If your loan qualifies for disbursement through branch, one of our representatives will contact you and schedule the appointment. The terms and conditions of the loan will be reviewed during the call. Once you arrive at the branch of your choice at the scheduled time, you will only need to sign the documents and receive the disbursement of your loan.

What Assistance Programs does Popular offer if I have a difficulty that prevents me from meeting my payment commitments?

If you are experiencing any financial difficulties that prevent you from meeting your obligations with Popular, please call the Consumer Credit Services Division (Puerto Rico) at 787.758.3273, Monday through Friday from 8:00 a.m. to 5:00 p.m. for guidance on these alternatives. Click here for more information.

Assistance is subject to the customer complying with the terms and conditions set forth in each program and showing proof of the temporary situation that has affected their financial capacity.