How can I request my vehicle’s title?
The vehicle title is mailed 20 days after you pay off the auto loan. If you have not received the title 30 days after paying off the auto loan, please call 787-792-9282 Monday through Friday from 8:00 a.m. to 6:00 p.m.
For auto leases, the relationship officer is responsible for mailing the title to the client.
I lost my vehicle’s title. What should I do?
If you lost the title of the unit, you must go to a Popular branch with the vehicle’s registration and a valid photo ID to request a cancellation letter (BRA-953). Once you have the letter, the duplicate title process is handled through the Puerto Rico Department of Transportation and Public Works (DTOP by its Spanish acronym).
If you cannot go to a Popular branch, please call 787-792-9282 Monday through Friday from 8:00 a.m. to 6:00 p.m. and one of our representatives will gladly assist you.
How do I change the ownership of my vehicle?
To change ownership, you must visit one of the service centers of the Puerto Rico Department of Transportation and Public Works (DTOP by its Spanish acronym) and bring the following documents:
• Vehicle’s title
• Cancellation letter (BRA-953)
For additional questions, please go to DTOP.
Can someone else take over my auto loan or lease?
No, someone else cannot take over your auto loan or lease. If you want to make an account change, it must be done through a transfer. For additional information, please call 787-792-9282 Monday through Friday from 8:00 a.m. to 6:00 p.m. and one of our representatives will advise you.
Where can I make an appointment to pay off an account?
To make an account settlement appointment at one of the Popular Auto Service Centers, go to Turnos PR and select the day, time, and preferred service center.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
