Before contacting us, have the following information at hand. Popular Insurance will ask you for:
Once Popular Insurance receives your claim, our agency will check if your policy is up to date, and we will send all the documentation to the corresponding insurance company.
The insurance company will assign an adjuster, who will contact you to assess the damages and run an estimate. You may also be asked to provide your own estimate. Make sure to ask for identification when meeting with the adjuster.
The company will decide whether your loss will be covered or not. If it is covered, they will issue a check to cover the claim payment. In some cases, the check will be issued in your name and in the name of a third party, such as your mortgage company or other creditors.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
