How does the claim process work?

Before contacting us, have the following information at hand. Popular Insurance will ask you for:

  • Name of the insured
  • Date and cause of loss
  • Contact information
  • Severity of loss
  • Names of witnesses, if any

Once Popular Insurance receives your claim, our agency will check if your policy is up to date, and we will send all the documentation to the corresponding insurance company.

The insurance company will assign an adjuster, who will contact you to assess the damages and run an estimate. You may also be asked to provide your own estimate. Make sure to ask for identification when meeting with the adjuster.

The company will decide whether your loss will be covered or not. If it is covered, they will issue a check to cover the claim payment. In some cases, the check will be issued in your name and in the name of a third party, such as your mortgage company or other creditors.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.