How to request a new ATH® debit card in Mi Banco Mobile?

  1. First, the Mi Banco Mobile application must be installed on the device, and you must be enrolled. Once the application is installed, enter the security parameters: username, security question or two-step verification code (if required), and password. Then press Sign In.

    To have the best experience and enjoy the new services in Mi Banco, remember to update your phone’s operating system and the Mi Banco Mobile application.

    If you have an iOS device:

    If you have an Android device:

  2. Once you access your profile, select the deposit account.

  3. If you have an iOS device:

    Press the Services button in the upper left side of the screen.

    If you have an Android device:

    Press the Services button in the upper right side of the screen (three vertical dots).

  4. In the list of available services, select the option Request a new ATH® debit card. All new ATH® debit cards have a $5.00 processing fee. This fee does not apply to automatic renewals.

  5. Enter your personal information: name, middle name initial, last name, mother’s maiden name and Social Security number.

  6. Enter your account information: account number, account type and card type. Press the Continue button.

  7. Review the information and press the Request button. Done! You have successfully requested a new ATH® debit card.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.