Back

How to use Telephone (VRU)?

Through our telephone service, which can be reached at (787) 724-3657 or 1-888-724-3657, you can access our Voice Response Unit (VRU) 24 hours a day, or talk to our Service Representatives from 8:00 am to 5:30 pm. You will be able to access your retirement plan account and execute the following transactions at any time:
  • Access your account balance
  • Obtain general information regarding the plan
  • Obtain the historical returns of the funds offered in your plan
  • Verify available amount for hardship withdrawals and loans, if the plan allows them
  • Calculate monthly payments on loan amounts, if the plan allows for loans
  • Change your investments to match your objectives

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”