Popular Business Access VI

• 1. How can I access Popular Business Access?

  Go to www.popularbusinessaccess.com or www.popular.vi/business/, click on the Sign In button, and look for Popular Business Access on the list.

• 2. How can I log in to Popular Business Access for the first time if I don't know my Login ID?

  To log in to Popular Business Access, you must use your new Login ID. Your new Login ID is made up of the company’s Customer ID and your current Web Cash Manager (WCM) username.

  Example:
  If your Customer ID is 12-3456789 and your WCM username is BankUser01, your Login ID for Popular Business Access will be 123456789BankUser01.

  Next, choose the method you would like to use for multi-factor authentication and enter the access code you receive via the previously chosen method. Finally, you must create a new password according to the requirements shown on the screen and confirm it.

  Welcome to your new digital business banking experience!

• 3. Can I access Popular Business Access from any browser?

  The following table contains the browsers compatible with Popular Business Access according to the available operating system:

  Browser	Windows	macOS
  Google Chrome (Current and last two major versions)	Recommended	Recommended
  Mozilla Firefox (Current and last two major versions)	Compatible	Compatible
  Microsoft Edge (Current and last two major versions)	Compatible	Not compatible
  Apple Safari (Current and last two major versions)	Not compatible	Compatible

• 4. Where can I find and download the Popular Business Access app?

  For Apple (iPhone or iPad) users:
  Go to the App Store and search for the app by the name Popular Business Access to download it.

  For Android mobile or tablet users:
  Go to Google Play or Play Store and search for the app by the name Popular Business Access to download it.

• 5. How can I download the application to my smartwatch?

  Easy! Find the Popular Business Access app on your mobile and connect to your account. Look for the Popular Business Access logo on your Apple Watch™ so you can access it.

  After having the app on your Apple Watch™, you will be able to manage your business accounts from your watch without needing to connect to the app from your mobile.

• 6. Where can I get assistance?

  For more information or assistance regarding Popular Business Access, you can contact your Relationship Officer or call the Business Support Center at 787.756.3939 or 1-855-756-3939.

• 7. How do I add a new user?

  You can add, edit, delete a user if you have been designated as the primary user. To learn more about adding a user, click here.

• 8. Why is a new user unable to see any accounts?

  When you create a user, you must set the account and transaction accesses, as well as limits. Depending on the settings (for dual approval of non-financial transactions), a Customer Service representative or a different user may need to initiate the final approval for activation.

  For assistance, you can contact your Relationship Officer or call the Business Support Center at 787.756.3939 or 1.855.756.3939.

• 9. Can I see transactions from other users of my business?

  Yes, if your accesses allow you to see the activity of other users.

• 10. If I delete a user, will it delete that user’s activity?

  No, only access and rights to the Popular Business Access system are taken away. All payments and templates that the user created remain, as do references to their online activity.

• 11. Can I edit user information?

  No. For security reasons, you can only add or remove users, as well as edit their accesses. Users can change their own profile information, login ID, and password if needed.

• 12. How do I reset my password?

  You can easily reset your password by clicking on the “Forgot your password?” link on the login screen and following the steps required.

• 13. What happens if my password cannot be reset through the “Forgot your password?” link?

  You must contact your Relationship Officer or call the Business Support Center at 787.756.3939 or 1.855.756.3939 for assistance.

• 14. How can I find the status of my Recurring Transfer?

  If the Recurring Transfer was set up, you will be able to find it in the Activity Center and under the Recurring Transfers tab. The Recurring Transfer may be in one of the following statuses:

  • Authorized - It will happen in the future
  • Processed - It has already happened
  • Drafted - It requires a second person to approve it
  • Pending or On Hold - Something is likely holding it up. Contact the Business Support Center at 787.756.3939 or 1.855.756.3939 for more details.
  • Host Failed, Failed, or Cancelled - Means the Recurring Transfer will never take place
• 15. Is it possible to edit a Future Dated Transfer?

  No. You will need to cancel the transfer and reschedule it to send on a future date.

• 16. Why are QuickBooks®/Quicken® not synchronizing properly?

  Immediately after migration, Direct Connect and Express Web Connect will not be available for 3-5 days, while Intuit^® moves the connection. We recommend you use Web Connect for Quicken^® or QuickBooks^® in the interim.

• 17. Why am I being asked to register my device?

  Each time you log in to Popular Business Access, we will evaluate whether you are using the same computer and browser you registered with us. Our site looks for our Cookies (electronic markers) on your computer. If it doesn’t find them, we ask you to identify yourself again by providing a code that you will receive via email or text. After your computer is registered, you shouldn’t need to provide a code again for that computer using that browser.

  Note: As a security measure, each time you use a public computer, you must provide a code.

  Still have questions? We are available to assist you. Contact our Business Support Center at 787.756.3939 or 1.855.756.3939 to learn more about Popular Business Access.