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Telepago

  • TelePago allows you to pay bills from registered businesses over the phone (with a representative or using the automated answering service) at 787.724.3652 or 1.888.724.3652 toll free. You can also login to Mi Banco Comercial at popular.com.

  • You can register your TelePago payments using Mi Banco Comercial.

  • To cancel payments in progress, please follow these steps:

    1. In the Payments submenu, click on Payment Receipts.
    2. In the Payments in Progress section, locate the payment you want to cancel and click on the Delete icon (trashcan).
    3. Click on Yes to confirm that you want to delete the payment. Then, you will see the message Payment Has Been Deleted.

  • When you complete your payment, you will see a confirmation screen that shows the transaction’s details, including confirmation number, effective date, amount, and payee paid. This screen will give you the option to print a receipt with the payment confirmation details. You will also be able to see the payment in your profiles at Mi Banco and Mi Banco Mobile.

    • Banco Popular allows you to transfer funds between your Banco Popular accounts and other designated accounts. Transfers are processed on business days (Monday to Friday), except federal holidays. Although the Bank offers service to the public on some Saturdays, Sundays and holidays, these are not considered business days. Any transfer requests received on or before 5:00 p.m. of any business day will be processed on the same day it is received. If your instructions are received after this time or on any non-business day, they will be processed on the following business day. However, depending on the nature of the transaction, funds may be available immediately.
    • To make transfers between your accounts using Mi Banco Online:
      1. Login to Mi Banco Online.
      2. On the left column, under Transfers, click on Make Transfers.
      3. Choose the transfer among Frequent Transfers or Transfers between Other Accounts. Select FROM: ACCOUNT, TO: ACCOUNT, DATE, AMOUNT and FREQUENCY.
      4. Then click on Continue.
      5. The system will ask you to confirm if the information is correct, and then click on Transfer. Once the transfer is processed, you will receive a confirmation with a reference number.

  • You may conduct the following transactions through TelePago:

    1. Make electronic payments to over 5,000 available payees
    2. Schedule future payments
    3. Transfer funds immediately between Popular accounts

  • For personal accounts, the transfer limits are as follows:

    • At our ATMs, cash withdrawals from your transaction or savings account may not exceed $500 per day. In Popular Plus and Private Management accounts, the maximum will be $1,000 per day.

    The following applies to real-time transfers of funds (debit or credit) using the TelePago Popular service and Mi Banco:

    • Transfers between accounts in which the customer is a signatory: In the individual checking and savings account you can transfer a maximum of $10,000 in debit and $10,000 in credit, for a maximum of $20,000 per day.
    • Transfers to Third Party Accounts: In the individual checking and savings account you can transfer a maximum of $2,500 in debit and a maximum of $2,500 in credit, for a maximum of $5,000 per day in deposits.
    • Private Management Account: On transfers between accounts in which the client is a signatory or transfers to third party accounts, the number of daily transfers is unlimited.
    • Business accounts have no transfer limits.

  • Any payment or transfer made before 5:00 p.m. on a business day will be processed after midnight that day and will post in the morning. However, any payment or transfer made after 5:00 p.m. on a business day, a holiday or during the weekend will be processed after midnight on the next business day and will post in the morning.



Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”

3Insurance is underwritten by Chubb Insurance Company of Puerto Rico. Insurance products are offered by Popular Insurance LLC, a subsidiary of Popular, Inc. and an affiliate of Banco Popular. Popular Insurance LLC is duly authorized by the Office of the Insurance Commissioner of Puerto Rico to offer and transact insurance products and has been appointed by Chubb Insurance Company as its Authorized Representative. Popular, Inc. and Banco Popular de Puerto Rico do not offer, underwrite or issue insurance products. Chubb and Popular Insurance LLC, Popular Inc. or Banco Popular de Puerto Rico are not affiliates. Obtaining this insurance is optional and it may be canceled at any time. Banco Popular de Puerto Rico will not condition the credit decision upon the purchase of this insurance or your agreement not to obtain such insurance from an unaffiliated entity. Insurance products are not insured by the FDIC, or other government agencies; are not deposits or obligations of, nor are guaranteed by Banco Popular de Puerto Rico its subsidiaries and/or affiliates. Certain limitations, exclusions and conditions apply. For more information, refer to the Certificate of Insurance.