Retiro Móvil

• What is Retiro Móvil?

  Retiro Móvil is a service that allows you to withdraw cash at participating ATMs without using your Popular debit card. With Retiro Móvil you can also send cash to whoever you want, even if they don’t have a bank account. Just download the Mi Banco Mobile app and stop by one of our ATMs.

• How does Retiro Móvil work?

  Retiro Móvil allows you to schedule sending and receiving withdrawals using a mobile device or tablet equipped with iOS (iPhone, iPad, iPod Touch) or Android operating system; these withdrawals can be redeemed at participating ATMs. You have the option to schedule a withdrawal and redeem it or send it to someone else; just enter the phone number or select it from the list of contacts on your device.

• How can I identify which ATMs have Retiro Móvil?

  To find participating ATMs where you can complete your transaction using Retiro Móvil, go to: http://popular.com/retiromovil-atms.

• How do I start a transaction in Retiro Móvil?

  To start a Retiro Móvil transaction, please follow these steps:

  1. Login to the Mi Banco Mobile app.
  2. Select Retiro Móvil on the main screen to schedule a withdrawal.
  3. Choose the account from which you want to withdraw (this account must have an activated ATH debit card and/or ATH International debit card; otherwise, the app will not allow you to continue).
  4. Choose the amount you want to withdraw from those provided on the list.
  5. Click on For Me if you are scheduling a withdrawal for your personal use or click For Another if you wish to send the withdrawal to someone else. Remember that you have the option to select a phone number from your device’s contact list. If you’d like, you can enter a message or brief description of the transaction you are conducting.
  6. Click on the Continue button to confirm the transaction. The app will give you a transaction confirmation with the information according to the scheduled withdrawal: Retiro Móvil For Me.
  7. Click on the Scan button once you are in front of the participating Banco Popular ATM.
  8. Continue following the detailed instructions. In case the transaction is for another person, click on the option of Retiro Móvil For Another.
  9. Click on the Send Retiro Móvil Information button to send a message to the phone number programmed to make the withdrawal. This message will include a link that will redirect the person to an instructions page that will help them withdraw the cash. This message may be edited, and you can include additional text.
• How do I redeem a Retiro Móvil transaction using a Banco Popular ATM?
  • To redeem a Retiro Móvil transaction through an ATM, please follow these steps:
    1. Locate the participating Banco Popular ATM.
    2. Go to http://popular.com/retiromovil-atms to see the participating ATMs where you can complete your mobile withdrawal.
    3. Select Retiro Móvil on the ATM’s main screen.
    4. The ATM will show a QR code on its screen; scan it using the Mi Banco Mobile app.
    5. Log in to the Mi Banco Mobile app and click on the Retiro Móvil option on the main screen.
    6. If you are a Popular customer, the app will show you the screen to schedule a withdrawal.
    7. On the upper right side of the screen, you will see the Withdrawals option with the number of pending withdrawals.
    8. Click on this option.
    9. If you are not a customer, the withdrawal history will be displayed on your main screen.
    10. The withdrawals available to redeem will appear in the Withdrawals in Progress section.
    11. The scheduled Mobile Withdrawal will be displayed on the My Withdrawal section.
    12. Click on your withdrawal’s information and the system will automatically open the screen to scan the QR code.
    13. Bring your device close to the ATM and position the screen so the QR code is centralized within it; this will allow the scan to begin. The ATM will dispense the cash once the process is complete.
  • Once you get the cash, the transaction will be deemed as completed. If you are a Popular customer, you can see the withdrawal’s digital receipt in your history; just press the Withdrawal option found at the top of the Retiro Móvil main screen. If you are not a customer, the digital receipt will be available in the History section from the main screen.
• Is there a limit on withdrawals I can make in one day using Retiro Móvil?

  The limit on how much you can send is $500 per day or $1,000 for customers who have a Banco Popular Premium account. Money is sent in multiples of $20 (up to a maximum of $500 per transaction). Withdrawals made using Retiro Móvil are added to the total number of withdrawals you make during the day using your ATH debit card. For example, if the daily limit for ATM withdrawals on your Banco Popular debit card is $500 and you withdraw $100, then you will only be able to send or withdraw a maximum of $400 using Retiro Móvil from that same account on that day.

• A withdrawal programmed through Retiro Móvil, how long is it valid?

  All scheduled transactions will be valid for a period of 24 hours after they were issued. A transaction will be canceled if it is not redeemed during that period. A customer may cancel the transaction at any time during those 24 hours if the withdrawal has not been redeemed yet.

• What is the limit on amounts I can send and withdraw using Retiro Móvil?

  The limit on how much you can send per day is $500; the limit for clients who have a Private Management Account is $1,000. Money is sent in multiples of $20 (up to a maximum of $500 per transaction).

• How many withdrawals can I schedule at the same time using the Mi Banco Mobile app?

  Only one transaction can be scheduled at a time if the withdrawal is for personal use. However, the app will allow you to schedule multiple withdrawals when sending money to others.

• What happens if my mobile phone is lost or stolen?

  If your mobile phone is lost or stolen, all the banking information in the Mi Banco Mobile app is protected by your username and password.

• How secure is the Retiro Móvil service?

  The Retiro Móvil service is designed to be secure for its users. When requesting a withdrawal, you must login to the Mi Banco Mobile app with your username and password. In some devices it is even necessary for the customer to complete a fingerprint authentication process prior to initiating a transaction. If you are not a customer, you will need to enable the security passcode. When redeeming a withdrawal at a participating ATM, you need to scan the QR code with the Mi Banco Mobile app installed on your device.

• Is Retiro Móvil available for business accounts?

  Yes, Retiro Móvil is a tool that is available for both individual and business accounts.

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