Retiro Móvil is a service that allows you to withdraw cash at participating ATMs without using your Popular debit card. With Retiro Móvil you can also send cash to whoever you want, even if they don’t have a bank account. Just download the Mi Banco Mobile app and stop by one of our ATMs.
Retiro Móvil allows you to schedule sending and receiving withdrawals using a mobile device or tablet equipped with iOS (iPhone, iPad, iPod Touch) or Android operating system; these withdrawals can be redeemed at participating ATMs. You have the option to schedule a withdrawal and redeem it or send it to someone else; just enter the phone number or select it from the list of contacts on your device.
To find participating ATMs where you can complete your transaction using Retiro Móvil, go to: http://popular.com/retiromovil-atms.
To start a Retiro Móvil transaction, please follow these steps:
The limit on how much you can send is $500 per day or $1,000 for customers who have a Banco Popular Premium account. Money is sent in multiples of $20 (up to a maximum of $500 per transaction). Withdrawals made using Retiro Móvil are added to the total number of withdrawals you make during the day using your ATH debit card. For example, if the daily limit for ATM withdrawals on your Banco Popular debit card is $500 and you withdraw $100, then you will only be able to send or withdraw a maximum of $400 using Retiro Móvil from that same account on that day.
All scheduled transactions will be valid for a period of 24 hours after they were issued. A transaction will be canceled if it is not redeemed during that period. A customer may cancel the transaction at any time during those 24 hours if the withdrawal has not been redeemed yet.
The limit on how much you can send per day is $500; the limit for clients who have a Private Management Account is $1,000. Money is sent in multiples of $20 (up to a maximum of $500 per transaction).
Only one transaction can be scheduled at a time if the withdrawal is for personal use. However, the app will allow you to schedule multiple withdrawals when sending money to others.
If your mobile phone is lost or stolen, all the banking information in the Mi Banco Mobile app is protected by your username and password.
The Retiro Móvil service is designed to be secure for its users. When requesting a withdrawal, you must login to the Mi Banco Mobile app with your username and password. In some devices it is even necessary for the customer to complete a fingerprint authentication process prior to initiating a transaction. If you are not a customer, you will need to enable the security passcode. When redeeming a withdrawal at a participating ATM, you need to scan the QR code with the Mi Banco Mobile app installed on your device.
Yes, Retiro Móvil is a tool that is available for both individual and business accounts.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
3Insurance is underwritten by Chubb Insurance Company of Puerto Rico. Insurance products are offered by Popular Insurance LLC, a subsidiary of Popular, Inc. and an affiliate of Banco Popular. Popular Insurance LLC is duly authorized by the Office of the Insurance Commissioner of Puerto Rico to offer and transact insurance products and has been appointed by Chubb Insurance Company as its Authorized Representative. Popular, Inc. and Banco Popular de Puerto Rico do not offer, underwrite or issue insurance products. Chubb and Popular Insurance LLC, Popular Inc. or Banco Popular de Puerto Rico are not affiliates. Obtaining this insurance is optional and it may be canceled at any time. Banco Popular de Puerto Rico will not condition the credit decision upon the purchase of this insurance or your agreement not to obtain such insurance from an unaffiliated entity. Insurance products are not insured by the FDIC, or other government agencies; are not deposits or obligations of, nor are guaranteed by Banco Popular de Puerto Rico its subsidiaries and/or affiliates. Certain limitations, exclusions and conditions apply. For more information, refer to the Certificate of Insurance.