Traveler’s Note

• What do I do if I am traveling and my ATH International debit card (Visa logo) is blocked?

  To receive assistance, please contact your Relationship Officer or call the Commercail Support Center at 787.756.3939 or 1.855.756.3939.

• What is a traveler’s note?

  A traveler’s note is a notification that you, as a customer, give us (the Bank) before you go on a trip so we can protect your account against unauthorized transactions. This way, we will have a record of the places where your cards will be used, and if necessary, we will contact you at the telephone number you provide us. This tool allows for better risk control.

• How do I register a traveler’s note?
  • For security reasons, it is important that you notify the bank whenever you will be using your cards abroad. You can notify us through TeleBanco; just call 787.724.3650 or 1.888.724.3650. You can also notify us online at Mi Banco. To issue the traveler’s note online through Mi Banco, please follow these steps:
    1. Go to popular.com
    2. Click on the Sign In button
    3. Login to your account
    4. On the left column, click on Account Statement
    5. Look for the box on the right where it says Are you going on a trip? and click where it says “Let us know to protect your account”
    6. Fill in the required information
    7. Click on Send
  • Done! With that you will have created a notification for all your credit cards.
• How can I notify the bank that I will be traveling and will use my cards abroad?
  • For security reasons, it is important that you notify the bank whenever you will be using your cards abroad. You can notify us through TeleBanco; just call 787.724.3650 or 1.888.724.3650. You can also notify us online at Mi Banco. To issue the traveler’s note online through Mi Banco, please follow these steps:
    1. Go to popular.com
    2. Click on the Sign In button
    3. Login to your account
    4. On the left column, click on Account Statement
    5. Look for the box on the right where it says Are you going on a trip? and click where it says “Let us know to protect your account”
    6. Fill in the required information
    7. Click on Send
  • Done! With that you will have created a notification for all your credit cards.