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Traveler’s Note

  • To receive assistance, please contact your Relationship Officer or call the Commercail Support Center at 787.756.3939 or 1.855.756.3939.

  • A traveler’s note is a notification that you, as a customer, give us (the Bank) before you go on a trip so we can protect your account against unauthorized transactions. This way, we will have a record of the places where your cards will be used, and if necessary, we will contact you at the telephone number you provide us. This tool allows for better risk control.

    • For security reasons, it is important that you notify the bank whenever you will be using your cards abroad. You can notify us through TeleBanco; just call 787.724.3650 or 1.888.724.3650. You can also notify us online at Mi Banco. To issue the traveler’s note online through Mi Banco, please follow these steps:
      1. Go to popular.com
      2. Click on the Sign In button
      3. Login to your account
      4. On the left column, click on Account Statement
      5. Look for the box on the right where it says Are you going on a trip? and click where it says “Let us know to protect your account”
      6. Fill in the required information
      7. Click on Send
    • Done! With that you will have created a notification for all your credit cards.
    • For security reasons, it is important that you notify the bank whenever you will be using your cards abroad. You can notify us through TeleBanco; just call 787.724.3650 or 1.888.724.3650. You can also notify us online at Mi Banco. To issue the traveler’s note online through Mi Banco, please follow these steps:
      1. Go to popular.com
      2. Click on the Sign In button
      3. Login to your account
      4. On the left column, click on Account Statement
      5. Look for the box on the right where it says Are you going on a trip? and click where it says “Let us know to protect your account”
      6. Fill in the required information
      7. Click on Send
    • Done! With that you will have created a notification for all your credit cards.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”