You can access your account statements through E-Commercial Statement, which will allow you to view statements for the last 18 months.
To add a user to the e-Commercial Statement service, the administrator must go through the steps detailed in the platform. For assistance, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 and choose option 3.
If you need help logging in to your business account statement, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 and choose option 3.
If you have a configuration problem, please contact our Commercial Support Center at 787.756.3939 or 1.855.756.3939 toll free. Hours: Monday to Friday from 8:00 a.m. to 6:00 p.m.
Transactions shown on the account statements are transactions that have already been processed. To view your pending transactions, you should use the Mi Banco Comercial or Web Cash Manager℠ platforms.
You can change your account type by visiting any branch or by contacting your Relationship Officer for guidance. Make sure you meet all the requirements of the account to which you want to switch and that you bring all the documents required to process the change.
Business account statements close at the end of the month. You will be able to see your account statement between 2 to 3 business days of the next month.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”