E-Commercial Statement

• Where can I find all my account statements?

  You can access your account statements through E-Commercial Statement, which will allow you to view statements for the last 18 months.

• How do I request the e-Commercial Statement service?
  • To request the e-Commercial Statement service for your business account, you can call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 or activate it through Mi Banco Comercial.
  • To activate e-Commercial Statement at Mi Banco Comercial, please follow these steps:
    1. Enter your username and password to login to the Mi Banco Comercial platform.
    2. Go to the Commercial Services section on the left menu.
    3. Select the e-Commercial Statement section and complete the registration.
    4. Accept the Terms and Conditions of the service and click on Submit to complete the process.
    5. After accepting the Terms and Conditions you will receive a confirmation saying that your request was received.
    6. As soon as the service configuration has been completed (in 5 business days), you will receive a confirmation email with instructions on how to access the e-Commercial Statement.
• How can I add a user (a lawyer, accountant etc.) so they can receive my business account’s e-Commercial Statement?

  To add a user to the e-Commercial Statement service, the administrator must go through the steps detailed in the platform. For assistance, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 and choose option 3.

• Where can I ask for assistance regarding the e-Commercial Statement?

  If you need help logging in to your business account statement, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 and choose option 3.

• What steps should I take if I did not receive the monthly e-Commercial Statement email?
  • The email is a notification that the account statement is available. If you did not receive it, your electronic statement is still available in the channel where you get it.
  • We recommend that you check if the notification was delivered to your Junk or Spam mailbox folders. You can add the email address to your contact list so our notifications that your account statement is available go directly to your Inbox. If you have problems or need additional assistance, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 and choose option # 3.
• What should I do if I have a configuration problem on my e-Commercial Statement?

  If you have a configuration problem, please contact our Commercial Support Center at 787.756.3939 or 1.855.756.3939 toll free. Hours: Monday to Friday from 8:00 a.m. to 6:00 p.m.

• Do pending transactions appear on my account statement?

  Transactions shown on the account statements are transactions that have already been processed. To view your pending transactions, you should use the Mi Banco Comercial or Web Cash Manager℠ platforms.

• How can I change my type of business account?

  You can change your account type by visiting any branch or by contacting your Relationship Officer for guidance. Make sure you meet all the requirements of the account to which you want to switch and that you bring all the documents required to process the change.

• When should I be able to see my electronic account statement?

  Business account statements close at the end of the month. You will be able to see your account statement between 2 to 3 business days of the next month.