For information on transaction balances or claims, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939. You can also contact your Relationship Officer.
To find out which documents are required to open a business account, click here.
Incorporated: requires the same documents of a corporation
1. Certificate of Resolution – Bank provides it
2. Valid customer’s identification (Id).
3. Certificate of Incorporation (these are Articles of Incorporation issued by the client or by the Department of State) or Certificate of Registration if the Certificate of Incorporation has the seal that certifies the one rooted in the Department of State.
4. IRS Individual or Employer Social Security (IRS Evidence)
5. Merchant Register issued by the Department of Finance - By-laws – if applicable;
6. Account annex – Bank provides it
7. Ultimate Beneficiary Owner (UBO)
8. Certificate provided by the Bank
In the case of unincorporated non-profit entities, the consultant must complete the resolution that applies to non-profit entities (COM-962)
Merchant Registry does not apply
You can get funds for your business by applying for lines of credit and commercial loans.
Lines of credit are usually revolving financing used to cover recurring operational needs for short-term working capital. Popular offers two kinds of commercial loans. The first is Term Loans, which cover your business’s financial needs with short-term and/or term loans that allow you to expand your business, buy property and equipment, refinance debt or address other needs, at competitive rates. The second is government-guaranteed loans, which offer financing through the Small Business Administration (SBA) and facilitate access to loans that allow you to deal with your credit needs. Banco Popular is accredited as a preferred lender and ranks first among Puerto Rico banks that originate SBA-guaranteed loans. For more information about our products, please click on the following link: https://www.popular.com/en/business/business-credit/
Commercial account statements close at the end of each month. You will be able to see your account statement between 2 to 3 business days within the following month.
You can view your electronic account statement by:
1. Logging in to Mi Banco Comercial
2. Requesting it via email
3. Using E-Commercial Statement
A commercial account is always opened as a checking account. However, in some types of accounts, a savings section can be activated.
You can see your balance and review transactions using Mi Banco Comercial, Web Cash Manager℠ or by contacting the Commercial Support Center at 787.756.3939
If you have a problem with your ATH debit card or ATH International Visa debit card, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 or visit one of our branches.
Fraud prevention services for business accounts are: Electronic Payment Authorization (EPA), Positive Pay, and Reverse Positive Pay.
You can change your account’s mailing address at any of our branches or by calling the Commercial Support Center at 787.756.3939 or 1.855.756.3939. To make change of address over the phone, it is important that you have completed the account resolution.
You can get a paper account statement by contracting the E-commercial Statement service. You must activate the Statement option if you are registered in Mi Banco Comercial, you can call the Business Banking Center to request a copy by mail, or you can visit any of our branches.
You can access copies of checks if you have E-commercial Statement. To request copies, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 to request a mailed copy or you can visit any of our branches.
You can track and view the status of your claims by calling the Commercial Support Center at 787.756.3939 or 1.855.756.3939, or visiting one of our branches.
To put a Stop-Payment on a check issued from your business account, you must first verify if the check was charged to your account. If it has not been charged, please follow these steps using Mi Banco Comercial:
1. Login to the desktop version of Mi Banco Comercial Mi Banco Comercial
2. Select Account Services on the menu to the left.
3. Click on the option Stop Payment on Checks Issued.
4. Select the account where you want to make the stop payment.
5. Enter the number of the issued check.
6. Click on Accept applicable charges for requesting a stop payment on a check.
7. Click on Send.
Stop payments on checks will be valid for a period of 10 years and have a $15 fee. You can also call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 to make a Stop Payment.
To get this certification, please call the Commercial Support Center at 787.756.3939 or 1.855.756.3939 or visit one of our branches.
Business accounts do not require an opening deposit. However, it is important that customers maintain the average balance required during the month, depending on the type of account, to avoid being charged account fees.
To avoid the $5 monthly service charge on the B-Smart® account, you must maintain an average balance in the checking and savings sections (combined balance) of $500 or more. However, if you only receive an electronic statement (PDF), you will get a $2 discount.
To avoid the $12 monthly service charge on the FlexiCuenta de Negocios® account, you must maintain an average balance in the checking and savings sections (combined balance) of $2,500 or more. However, if you only receive an electronic statement (PDF), you will get a $2 discount.
The savings-guaranteed reserve is activated when the checking section does not have enough, or available, balance; it prevents the account from going into overdraft and covers the transaction with funds from the savings section of your business account. The account will use part or the entire balance available on the savings section as collateral or payment guarantee, thus avoiding having to return checks or transactions made and activating a Reserve for the amount withheld from your savings.
To cover the amount in the reserve section, you must make a payment once you have funds available in the checking section and those funds will be returned to the savings section.
A bank collection is a service used to process the collection or acceptance of financial or commercial documents.
Yes, Popular requires the Certification of Beneficiaries or Ultimate Beneficial Owner when opening a business account.
To avoid overdrafts in the account you can activate the line of credit service.
You can use any card that has the Visa logo outside Puerto Rico.
To activate your card, please call the number that appears on the sticker of the card you received. You can also activate your card at Mi Banco Online, following these steps:
1. Login to Mi Banco Online.
2. On the menu on the left, click on Account Statement.
3. On the dropdown list, choose the card / account you want to activate.
4. The Services for my card function will appear at the bottom.
5. Select Activate my card.
6. The new card should appear with the inactive indicator.
7. Click on the word Inactive and the card will automatically be activated.
In addition, you can activate the card by calling 787.724.3655 and following the instructions that come with the card.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
3Insurance is underwritten by Chubb Insurance Company of Puerto Rico. Insurance products are offered by Popular Insurance LLC, a subsidiary of Popular, Inc. and an affiliate of Banco Popular. Popular Insurance LLC is duly authorized by the Office of the Insurance Commissioner of Puerto Rico to offer and transact insurance products and has been appointed by Chubb Insurance Company as its Authorized Representative. Popular, Inc. and Banco Popular de Puerto Rico do not offer, underwrite or issue insurance products. Chubb and Popular Insurance LLC, Popular Inc. or Banco Popular de Puerto Rico are not affiliates. Obtaining this insurance is optional and it may be canceled at any time. Banco Popular de Puerto Rico will not condition the credit decision upon the purchase of this insurance or your agreement not to obtain such insurance from an unaffiliated entity. Insurance products are not insured by the FDIC, or other government agencies; are not deposits or obligations of, nor are guaranteed by Banco Popular de Puerto Rico its subsidiaries and/or affiliates. Certain limitations, exclusions and conditions apply. For more information, refer to the Certificate of Insurance.