| Reason | Description |
|---|---|
| Incorrect amount | The transfer may be returned if the amount does not match the requested or original instructions. |
| Inconsistent customer or beneficiary information | Any mismatch (name, account number, etc.) may trigger a return. |
| Funds not received by the beneficiary | If the beneficiary’s bank does not receive the funds, a claim may be initiated. |
| Sender requests return of funds | The originating customer may request a return under certain circumstances. |
| Name or account number corrections | Errors in essential data may require returning the transfer for correction. |
| Duplicate payments | Duplicate transfers may be claimed or returned. |
| Suspicion of fraud | Transfers with suspicious activity may be held, returned, or investigated. |
| OFAC requirements | Transfers subject to sanctions or regulations may be returned for compliance. |
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
Products and services offered by Banco Popular de Puerto Rico. Member FDIC.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
