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How to verify the status of a transfer?

  1. Incoming (received transfers)
    1. If the funds have not arrived, the claim must be initiated by the bank or person who sent the transfer.
  2. Outgoing (sent transfers)
    1. The customer must visit a branch for an officer to help:
      • Verify the information,
      • Correct errors, or
      • Initiate a claim to obtain confirmation from the beneficiary bank.

For more information, you may contact TeleBanco Popular® 24/7 at (787) 724-3659, toll-free. One of our representatives will assist you.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



Products and services offered by Banco Popular de Puerto Rico. Member FDIC.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”