It is a function that allows customers to have their debit cards temporarily locked (turned OFF) via Mi Banco Mobile. The OFF mode rejects transactions attempted with the physical (plastic) card.
The service can be used by the owner, signatory or guardian of a deposit account that includes a debit card and who is enrolled in the Mi Banco Mobile app. If you have not enrolled in Mi Banco, please enroll here and download the mobile app so you can use this service.
Certain exclusions apply. For more details, visit the terms and conditions section of Mi Banco.
You won’t be able to make new purchases, use Samsung Pay or Android Pay, or make cash withdrawals with your debit card. To use your card again, you must unlock it (turn it ON) in the Mi Banco Mobile app.
Payments and transfers made through Mi Banco or the TelePago Popular® channel will not be affected, even if you have locked your card (turned OFF).
Also, scheduled payments and transfers using your card (like subscriptions, for example) will be processed even if your card is locked.
Note: Remember that you are responsible for making payments even when your card is locked (turned OFF). In the case of recurring payments, you must check with the payee and verify if the transaction successfully went through.
If the card is locked, you can still conduct transactions using the Mobile Easy Deposit, Retiro Móvil and ATH Móvil services. The Add card in ATH Móvil and enrollment to Mi Banco functions will not be available.
If you have temporarily locked (turned OFF) your card:
You should lock your card if you can’t find it temporarily, but believe you will be able to recover it. However, this service does not substitute your duty to notify the bank and report the card in case it is lost or stolen, to prevent unauthorized usage on your account.
There is no limit; you can turn off all the cards you have available.
This service is free for all customers who are enrolled in Mi Banco Mobile.
Yes, scheduled or periodically programmed (daily, monthly, or yearly) payments will remain and will not be affected while your card is locked.
Note: In case of recurring payments, you must check with the payee and verify if the transaction successfully went through.
You can lock all debit cards you have registered for the ON / OFF service.
Certain exclusions apply. For more details, visit the terms and conditions section of Mi Banco.
Yes, the ON / OFF service works instantly when you turn your card on or off.
Locking your card only prevents you from making eligible transactions with the card; your checking and/or savings account will remain active.
Yes, the remaining signatories can continue using their cards as usual, as long as those other cards have not been locked.
You will receive an email every time you unlock or lock your card. To activate other types of alerts such as Push Notifications, you must be registered in the Mi Banco Mobile app.
Yes, you can lock the cards you want. If you lock one card, the rest will remain unlocked (turned ON).
You should immediately call TeleBanco Popular® at 787-724-3659 or 1-888-724-3659 to report the situation and cancel the card. This way you will prevent unauthorized transactions.
Yes, you can request a replacement card while your card is locked. Once you receive your new card:
Your new card will arrive with the same status (ON / OFF) that your previous card had. If your old card was locked and want to use it again: open the Mi Banco Mobile app, go to your profile and then to the section where your cards appear. Press the ON button to unlock it.
You can call TeleBanco Popular® at 787-724-3659 or 1-888-724-3659 or visit any of our branches and one of our representatives will gladly assist you.
The OFF option should be used temporarily. If you are unable to locate your card you should immediately report it lost or stolen. Still, your card will remain locked until you decide to unlock it with the ON button or you report your card lost or stolen. If your account turns inactive, the card will be automatically cancelled. For more information, please refer to your checking or savings account’s contract.
If you think your card is lost, report it immediately. Call TeleBanco Popular® at 787-724-3659 or 1-888-724-3659. When you report your lost or stolen card, we will cancel it and issue a new card with a new number.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
