401k Retirement Plan Balance in Mi Banco

• 1. Why is there a retirement plan balance in my bank relationships?

  Our records indicate you have a balance in your retirement plan managed by Banco Popular de Puerto Rico. The balance reflected shows the total value of your retirement plan at the closing of the market the previous day and may vary from your vested account balance. If you want to access your account, or need more information, please visit www.popular.com/401k. If you need assistance accessing your account, please contact TeleBanco Popular^® at 787-724-3657 (Press Option 2 three times).

• 2. What should I do if the balance of my retirement plan managed by Popular does not appear in the main menu under Retirement Plans?

  Make sure you have the latest version of Mi Banco app. For more information on how to make the update, click here.

• 3. How can I access my retirement account?

  Access your account at www.popular.com/401k. If you need assistance accessing your account, please contact TeleBanco Popular^® at 787-724-3657 (Press Option 2 three times).

• 4. Where should I call if the plan balance link does not work?

  If you need assistance, please contact TeleBanco Popular^® at 787-724-3657 (Press Option 2 three times). Our service hours are Monday to Friday from 8:00 a.m. to 5:30 p.m.

• 5. What can I do if I forgot my username or password or blocked my www.popular.com/401k account?

  Through TeleBanco Popular^® we can help you recover your username or password. Contact us at 787-724-3657 (Press Option 2 three times). Our service hours are Monday to Friday from 8:00 a.m. to 5:30 p.m.

• 6. Where should I call if the “forgot my username or password” link in popular.com/401k does not work?

  Through TeleBanco Popular^® we can help you recuperate your username or password. Contact us at 787-724-3657 (Press Option 2 three times). Our service hours are Monday to Friday from 8:00 a.m. to 5:30 p.m.

• 7. If I have more than one retirement plan, why can I only see one relationship in Mi Banco?

  Balances shown in Mi Banco are only those of retirement plans managed by Banco Popular de Puerto Rico. Moreover, only qualified, and non-qualified plans are shown. If you have any questions, contact us at 787-724-3657 (Press Option 2 three times).

• 8. The balance shown is at the closing of which day or what period?

  The balance reflected shows the total value of your retirement plan at the closing of the stock market the previous day and may vary from your vested account balance.

• 9. If I have any question about my balance, what should I do?

  We encourage you to access your account at www.popular.com/401k. If you need assistance to access your account, please contact TeleBanco Popular^® at 787-724-3657 (Press Option 2 three times).

• 10. Can I make withdrawals from my retirement plan balance?

  It depends on the stipulations of your retirement plan. To obtain more information, please refer to the Plan Descriptive Summary, or contact the plan administrator, who can provide details of the available options to withdraw funds from your plan.

• 11. Can I make transactions of my 401(k) account through Mi Banco?

  No. Transactions may be made only through the web platform www.popular.com/401k. If you need assistance accessing your account, please contact TeleBanco Popular^® at 787-724-3657 (Press Option 2 three times).

• 12. Can I make transfers among my Mi Banco accounts?

  No. The balance of your 401(k)-retirement plan is not transferable and is not considered part of your bank relationships with Popular.

• 13. It appears as if I have a retirement plan balance, but I no longer work for that employer. What should I do?

  You should contact your previous employer if you want to request the funds available to you. If you need assistance accessing your account, please contact TeleBanco Popular^® at 787-724-3657 (Press Option 2 three times).

• 14. If I have no access or my account in Mi Banco is blocked, what should I do?

  To recover or reset your Mi Banco user ID or password click here. If you are still having trouble, contact us at 787-724-3655 (Press Option 1).

• 15. Since my retirement plan balance now appears in Mi Banco, can Popular or any other institution start collection efforts against the assets in the plan?

  No. Qualified retirement plans subject to the Employment Retirement Income Security Act of 1971 (ERISA), are protected from any type of claims from creditors against participants or against the employer sponsoring the retirement plan. ERISA states that the funds deposited in a retirement plan cannot be transferred, assigned to others nor be subject to embargo or respond to debt.

• 16. Since my retirement plan balance now appears in Mi Banco, is the information regarding my retirement plan being shared with third parties?

  No. Only you can access it through Mi Banco with your credentials. To recover or reset your Mi Banco user ID or password click here. If you are still having trouble, contact us at 787-724-3655 (Press Option 1).

• 17. Why there is a zero-balance shown for a retirement plan in Mi Banco?

  It can be for one of the following reasons: 1) You are eligible to participate in a retirement plan managed by Popular but you haven’t contributed yet, 2) You were eligible or participated in a retirement plan and your benefits have been paid out or you are no longer entitled to the retirement plan benefit, 3) You participated in a retirement plan which was terminated or transferred to another service provider.