When is my mortgage payment effective?

When exactly your payment becomes effective will depend on the channel you use to make the payment and it will be posted on the date it was received. On the Mi Banco Online, Mi Banco Mobile, TelePago and TeleBanco payment channels you must make your payment before 5:00 p.m. for it to be effective the same day. If a payment is made after 5:00 p.m., during the weekend or on a holiday it will be effective the next business day. Also, if you make a payment via Direct Payment, by calling our Mortgage Servicing representatives or going to any of our branches, it will be effective on the date it was received, with the exception of Saturdays and holidays.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.