When will the order be available?

The availability of the currency may vary. Frequently ordered paper money (euros, pound sterling, Canadian dollar and Mexican peso) may be available between two and three business days. Other currencies may be delayed up to 10 business days.



Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.