I will go on a trip. Should I inform the Bank that I will be out of Puerto Rico? How do I inform it?

When traveling outside Puerto Rico, it is no longer necessary to notify us, unless you plan to use your ATH® Regular debit card.

In addition to the security that the chip technology provides to our debit and credit cards, we have reinforced the anti-fraud monitoring systems.
If we detect some irregular activity in your accounts, we will send you a fraud alert to the cell phone you have registered with us or will contact you to confirm any suspicious activity.



Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.