How do I know my payment was processed correctly?

When you complete your payment, you will get a confirmation screen showing the transaction details, including: confirmation number, effective date, amount, and receiving business. This screen will offer the option to print a receipt with the confirmation details. You will also be able to see this payment in your Mi Banco and Mi Banco Mobile profiles.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.