Add new payees

Internet Banking offers you three options to add new payees:

  • Search for common payees
  • Search for other payees
  • Add non-affiliated merchants or payees

To find and add merchants from the common payees list:

  1. Access Internet Banking with your connection parameters.
  2. In the Payments section select Add Payees.
  3. Under the section titled Search for common payees you will see categories such as utilities, cable TV and satellite, wireless companies and others. Click on any category and look at the list of merchants under it. If you find the one you're looking for, click on its name.
  4. The next page will ask you to enter your account number with the payee, a short name and to decide if you want to receive e-bills from that merchant. Fill the information and click on Add Payee.

To find and add merchants by name:

  1. Access Internet Banking with your connection parameters.
  2. In the Payments section select Add Payees.
  3. To find out if the payee is affiliated to our electronic payment service, enter its name in the Search other payees box.
  4. If the payee is affiliated, its name will appear in a list below this box. Click on the payee's name. The next page will ask you to enter your account number with that payee and to assign it a short name. Click on Add payee.

To add merchants or payees that are not affiliated to the electronic payment service:

  1. Access Internet Banking with your connection parameters.
  2. In the Payments section select Add Payees.
  3. If the payee does not appear on the list, on the box labeled Can't find a payee? click Learn more. Internet Banking will ask your to enter the merchant's information, such as payee name, payment mailing address, payee phone number and account number. The account number should be assigned by the merchant to identify you as a customer.

If the merchant does not appear in our predetermined list, it means that it is not affiliated to our electronic payment service. Thus, they will be paid with an official check sent through regular mail. Make sure that the mailing address is verified by the merchant and to send the payment at least 10 business days before due date.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.