Removing password lock

If you cannot access Internet banking because you do not remember your password, please follow these steps:

  1. Access the Internet Banking login page.
  2. Click on Forgot your password?
  3. Enter your personal information: social security number, date of birth and security code. Click Next.
  4. Enter your account information: account number and PIN. Click Next.
  5. The next window will show your username and prompts you to change and confirm your password. The system will take you to the main login page where you will need to enter your connection parameters.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.