How to Retrieve your Username?

If you cannot access Internet Banking because you forgot your username, please follow these steps.

  1. Access Internet Banking.
  2. Click on Forgot your username?
  3. Enter your personal information: social security, date of birth and security code. Click Next.
  4. Enter your account information: account number and PIN. Click Next.
  5. The next window will show your username and will ask you to change and confirm your new password.

The system will take you to the main login page, where you will need to enter the updated information.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.