How to retrieve your username?

If you can’t access Mi Banco Online or Mi Banco Mobile because you don’t remember your username, follow these steps:

  1. Access Mi Banco Online or Mi Banco Mobile.
  2. If you access the online version, select Forgot your username? If you access the mobile version, select Forgot Username?
  3. Enter the email address associated with your profile and validate it to receive a verification link.
  4. Log in to your email account and click on the button to start the process. If the link has expired, you can request a new link in the next tab.
  5. Enter the information that has been requested.
  6. The next tab will show your username.
  7. After you confirm the information, Mi Banco will take you to the main page where you can log in.

Remember that Popular will never call or ask for your private information through an email. This includes username, password, or social security number. Visit our Security Center for more details.

In case you require further assistance to gain access to Mi Banco Online or Mi Banco Mobile, contact us at 787-724-3655 or 1-888-724-3655.



Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.