How to change your secret questions?

  1. Log in to Internet Banking.
  2. Select My information.
  3. Under Connection Information, choose Edit Secret Questions.
  4. Select your new questions and answers. Confirm and click Submit.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.