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How to Request Account Statements

You can retrieve and print your account statements of the last 18 months through My Online Banking --free!-- when you sign up for the e-Statements service. If you need photocopies of your statements, follow these steps:

  1. Access Internet Banking using your connection parameters. Click on Account Services on the left hand menu.
  2. Click on Request Statement Copy.
  3. In the Account drop-down menu, choose the account.
  4. In the Statements drop-down menu, choose the date of the statement you want to receive.
  5. Check the box that states: I accept the charges. $5.00 per page. Click Send. You can also request photocopies by calling TeleBanco Popular at (787) 724-3659 or toll-free at 1-888-724-3659.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”