Back

Flood Insurance

This insurance covers losses in the event of partial or total damage caused by a flood. The federal government requires this policy if your home is financed and located in a flood zone, according to maps from the Federal Emergency Management Agency (FEMA).

Flood insurance only covers the property’s structure. This policy does not cover the content, such as furniture or other valuable items. If you want to insure your property’s content, please contact your insurance agent.


There are two times to determine if a property locates in a flood zone:

  1. During the origination of the mortgage loan, a zone determination is made to certify if the property is in a flood zone.
  2. During the years that the loan remains active:
    1. We receive periodic updates of Puerto Rico’s flood maps. If there are changes to the maps, Zone Determinations are requested. If the property is in an area that is now prone to flooding, we will send you a notice requiring that the property be insured against this risk.
    2. As the owner, co-signer, or successor, you can ask us for a Flood Zone Determination to establish whether the property is in a flood zone. You will have to pay the cost of the study.

If the property was not identified as being in a flood zone at the time when the loan originated and is later identified as such, it will require flood insurance; therefore, the regular mortgage payment will increase.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”