Periodic Statement

Every month you will receive an account statement that includes the following information:

  1. Mortgage loan account number
  2. Payment due date, breakdown, and total amount due
  3. Date when the late fee is applied and the amount for that charge
  4. Outstanding Principal Balance (does not constitute a cancellation balance)
  5. Interest rate on the loan
  6. Information on payments made during the previous cycle and throughout the current year
  7. Delinquency notice and breakdown of payments in arrears, if applicable
  8. Payment coupon

Remember to have available the periodic statement when making payments, this way you will be sure you are paying the correct amount.

The account statement is sent via regular mail. You can also get it in digital format at Mi Banco Online.

Benefits of accessing the account statement through Mi Banco Online

  • You will receive an email notification when the account statement is available so you can view it at any time and from any device
  • You can view, download, and print the last 13 periodic statements
  • Learn the status of your mortgage account without having to wait for regular mail

Sign up to receive digital periodic statements


If you are not enrolled at Mi Banco Online, please do the following:

  1. Go to popular.com/enroll
  2. Enter your personal information
  3. Fill in the information of your mortgage loan… and you’re done

If you are already enrolled at Mi Banco Online and you receive paper periodic statements:

  1. Log in to Mi Banco Online from your computer (desktop version)
  2. Under Accounts, click Edit Accounts in the menu on the left
  3. Identify your loan on the e-Bill / e-Statement column, select Deactivated, and press Send

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”