What should I do if I suspect I have been a victim of fraud through Retiro Móvil?

If you suspect fraud, you must immediately contact us to report the situation, as you would with any other suspicious withdrawals. Call TeleBanco® Popular at (787) 724-3650 (Puerto Rico) or 1-888-724-3650 (United States / Virgin Islands).

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.