If my ATH® card is lost or stolen, can I keep using Retiro Móvil?

As soon as you report your ATH® card as lost or stolen, you will be unable to schedule or cash out withdrawal requests. Therefore, any non-clients for whom a withdrawal request was scheduled will not be able to cash it out either.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.