How safe is the Retiro Móvil service?

Requesting a withdrawal requires accessing Mi Banco Mobile app with a username and password.

Additionally, the client needs to complete a fingerprint authentication process to be able to initiate the transaction. Non-clients will be required to enable their passcodes. To cash out withdrawal requests at participating ATMs, the receiver must scan the QR code with the Mi Banco Mobile app installed in their device.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.