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How do I register to Mi Banco Mobile?

Clients

Requirements
  • Have a Banco Popular deposit account with an active ATH® or International ATH® card.
  • Install the latest version of Mi Banco Mobile app in your smartphone.
  • Enable T the Fingerprint or TouchID feature.
Enabling fingerprints iOS
  1. Make sure that both the Home button and your finger are clean and dry.
  2. Tap Settings > Touch ID & Passcode, and then enter your password.
  3. Tap Add a Fingerprint and hold your device as you normally would when touching the Home button
  4. Touch the Home button with your finger—but don't press. Hold it there until you feel a quick vibration, or until you're asked to lift your finger.
  5. Continue shifting your finger so it will register other areas of your fingertip.
  6. The next screen asks you to adjust your grip. Hold your device as you normally would when unlocking it, and touch the Home button with the outer areas of your fingertip, instead of the center portion that you scanned first.
Android
  1. Tap Settings > Lock screen and security > Fingerprints
  2. Add your fingerprint.
  3. Place your finger over the scanner, as you would when unlocking it.
  4. You will notice a light vibration confirming that it has been registered. Continue shifting your finger so it will register other areas of your fingertip.
  5. Repeat this process as requested by the device.
Instructions:
  1. When you access Mi Banco Mobile, tap the Register option that shows up on the menu located at the bottom of the main screen.
  2. Fill out the information requested by the app.

Non-clients

Requirements:
  • The latest version of Mi Banco Mobile app installed.
  • The device must have an enabled passcode.
  • Setting up a passcode.
iOS
  1. Go to Settings > Touch ID & Passcode. On Touch ID devices, go to ettings > Passcode.
  2. Tap Turn Passcode On
  3. Enter a six-digit passcode.
  4. Enter your passcode again to confirm it and activate it.
Android
  1. From the main screen, tap Menu and then Settings.
  2. Scroll down until you find Lock Screen and Security > Lock Type.
  3. Select pattern, PIN or password.
    • Patterns are movements you configure to make on the screen with your finger; PINs are 4-number codes you set up; or you can use a password. Do not forget these codes. If you do, you will have to unlock your device with your Gmail account or reset your phone.
    • If you choose to use a pattern, follow the instructions on the screen. Set up the pattern to unlock your screen when asked to do so.
Instructions:
  1. When you access Mi Banco Mobile, tap the Retiro Móvil option that shows up on the main screen.
  2. Follow the steps required by the application.
  3. Enter the information requested by the app.
  4. Evaluate the Terms and Conditions.
  5. You will receive a text message with a 4-digit verification code.
  6. Enter the verification code in the app.
  7. After you complete the registration process, the app will pull up a screen with the withdrawals you have received.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”

3Insurance is underwritten by Chubb Insurance Company of Puerto Rico. Insurance products are offered by Popular Insurance LLC, a subsidiary of Popular, Inc. and an affiliate of Banco Popular. Popular Insurance LLC is duly authorized by the Office of the Insurance Commissioner of Puerto Rico to offer and transact insurance products and has been appointed by Chubb Insurance Company as its Authorized Representative. Popular, Inc. and Banco Popular de Puerto Rico do not offer, underwrite or issue insurance products. Chubb and Popular Insurance LLC, Popular Inc. or Banco Popular de Puerto Rico are not affiliates. Obtaining this insurance is optional and it may be canceled at any time. Banco Popular de Puerto Rico will not condition the credit decision upon the purchase of this insurance or your agreement not to obtain such insurance from an unaffiliated entity. Insurance products are not insured by the FDIC, or other government agencies; are not deposits or obligations of, nor are guaranteed by Banco Popular de Puerto Rico its subsidiaries and/or affiliates. Certain limitations, exclusions and conditions apply. For more information, refer to the Certificate of Insurance.