Can I schedule a withdrawal through Retiro Móvil before I receive or activate my new ATH® card?

No. You may only send withdrawal requests with an active ATH® card or International ATH® card. You may only schedule withdrawal requests after you activate your card(s).

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.