What happens when I change my mobile phone or tablet?

If you change your smartphone or tablet, the respective cellular company will remove your token associated with the old device. Once you have your new smartphone or tablet, you’ll have to register your credit cards repeating the same steps you originally used the first time.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.