What happens if my original card is replaced or if I receive a new card?

If you receive a new card, you must remove the original card in the mobile wallet and replace it with the information on your new physical card. It will also be necessary to authenticate (through "Call Bank" or "Banking App") to activate a new token.  

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.