What happens if my device gets lost or stolen?

All devices compatible with Samsung Pay or Android Pay have a feature where you can remotely reset them. You can also call our Customer Service Center and we will remove the token; once we remove it, the token will not be valid anymore. You can keep using your physical credit card.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.