If I made a purchase with Samsung Pay or Android Pay, what is the process to return an item at a merchant?

The process of returns will be the same as if you paid with your physical credit card. We would recommend having your device with you at the moment of the return.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.