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How to request balances via text messaging:

Get all the information about your accounts, no matter where you are.

  1. Log in to My Online Bank and click on Edit Accounts.
  2. Click on the account you want to edit and assign it a short name.
  3. To request your account balance, send a text message to 27776 (BPPRM) with the account’s short name and we’ll text you back its balance.
  4. If you forget the account’s short name, send a text message to 27776 (BPPRM) with a question mark (?) followed by the username you use to log in to My Online Bank.

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Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”