Mi Banco’s alert system allows you to receive instant alerts about balances, payments, transfers over the internet, changes to your personal information, and other transactions.
SMS are the initials for Short Messaging Service. This is a technology that enables you to send and receive text messages on your cellphone when you are in an area that has cellphone service.
First, sign up for the Mi Banco Alerts service and register your cellphone number. In the Edit Accounts section, assign names to your accounts in the Mi Banco Mobile field. Once you have signed up, request to receive basic information sending a text message to 277776 and typing the information you wish to know (ex. Balance). Consult your options at https://www.popular.com/en/mi-banco/online/alerts/.
Send a text message to 27776 (BPPRM) with a question mark (?) followed by the username you use to connect to Mi Banco Online and you’ll receive a text message with the name you have assigned to your account. Example:
You can also connect to Mi Banco Online and go to the Edit Accounts section to see the nickname you assigned to each of your accounts.
Most cellphones are compatible with the SMS service. Contact your cellphone provider’s customer service number for more details.
No. You’ll only receive messages with your account balance information if you have requested them. Banco Popular will never send messages to your cellphone with information related to your account unless it’s been requested by you.
No. Cellular service providers can send you messages advertising their alert services, but you are the only person who, via Mi Banco Online, can sign up for the service.
No. Banco Popular will not share your cellphone number with anyone. Cellular service providers block unsolicited messages, or SPAM. Contact your cellular service provider for more details about receiving unsolicited messages.
No. You’ll only see the nickname assigned to your account and the last four digits of your account number.
No. Banco Popular will not charge your bank account or your cellphone account for these services. For information on the plans and charges associated with text messages, contact your cellular service provider. As a general rule, charges for text messages depend on the plan you have with your cellphone provider.
No. You can only sign up to receive text message alerts via Mi Banco Online.
No. You’ll only receive text messages with your account information on the cellphone you have authenticated on Mi Banco Online. If you want to change the telephone that is registered, you’ll have to connect to Mi Banco Online and change it.
We have taken the following measures to ensure that your banking information is secure:
If you change cellular service providers, even if you keep the same telephone number, it’s important that you connect to Mi Banco Online and update this information in the Mobile Banking section.
No. Your information will not be exposed. If your cellphone signal is lost, the message will be on hold until you get a signal again. When you have a signal again, you’ll receive the message with the balance.
If you didn’t receive the message, several things may have gone wrong:
Here are a list of the most common error messages and their explanations:
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
3Insurance is underwritten by Chubb Insurance Company of Puerto Rico. Insurance products are offered by Popular Insurance LLC, a subsidiary of Popular, Inc. and an affiliate of Banco Popular. Popular Insurance LLC is duly authorized by the Office of the Insurance Commissioner of Puerto Rico to offer and transact insurance products and has been appointed by Chubb Insurance Company as its Authorized Representative. Popular, Inc. and Banco Popular de Puerto Rico do not offer, underwrite or issue insurance products. Chubb and Popular Insurance LLC, Popular Inc. or Banco Popular de Puerto Rico are not affiliates. Obtaining this insurance is optional and it may be canceled at any time. Banco Popular de Puerto Rico will not condition the credit decision upon the purchase of this insurance or your agreement not to obtain such insurance from an unaffiliated entity. Insurance products are not insured by the FDIC, or other government agencies; are not deposits or obligations of, nor are guaranteed by Banco Popular de Puerto Rico its subsidiaries and/or affiliates. Certain limitations, exclusions and conditions apply. For more information, refer to the Certificate of Insurance.