How do I know if my deposit was approved?

When you submit the image of the check to deposit it, you will always receive two notifications via e-mail. The first e-mail will indicate that the image of the check was received. The second e-mail will indicate that the deposit was accepted for processing or was rejected.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.